Refund policy

Returns
Our policy lasts 30 days. If 30 days have past since your purchase, unfortunately we are unable to offer you a refund.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We have the right to issue refunds and limit quantities at any time prior to delivery.

FOR US RETURNS

Please return to PDR 40 Saw Mill Pond Rd. Edison NJ  08817 - Tweak'd by Nature

FOR CANADA RETURNS

Please return to Airoute Cargo (Toronto) Ltd, 200B First Gulf Boulevard, Brampton, Ontario L6W 4T5 - Tweak'd by Nature

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be issued to the credit card used in the original purchase. The credit will include the original cost of the product and taxes originally charged, minus any shipping & handling charged or return charges imposed by Tweak-d Inc., and any applicable taxes.

FOR UK RETURNS

Please return to Beckdale Europe Ltd, 10 Charter St, Leicester LE1 3UD 

Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.

All refunds will be processed back on to the card originally used for purchase.

Unfortunately, products bought online must be returned by post and cannot be returned to any retail outlet or store.

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.